JLL Privacy policy
Who we are
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Our commitment to privacy
We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out how we collect personal information, what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable). Our approach to the management and usage of personal information is outlined in our Privacy Commitment.
If we change this Privacy Statement
JLL might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page, and where appropriate, by notification on our homepage. You can come back and check this page to review any changes we have made.
Equally, it is important that the personal information we hold about you is accurate, current and relevant. Please keep us informed if your personal information changes during your relationship with us.
The personal information we collect
When we collect personal information, we are open about how we do this and how we will use it.
The categories of personal information below outline what we may collect; how and why we might collect it; and the third parties that we might share it with. Please click on the '+' icon to view the content.
Depending on the nature of your relationship with JLL (or our subsidiaries and affiliates) and the products/mobile apps or services you use, we may not collect all the personal information listed below.
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Commercial Information
Including records of: personal property; products or services purchased, obtained or considered; real estate interests & preferences.
Sources of the category of personal information
- You (directly from consumer).
- Public records.
- Third parties who provide digital marketing and analytics services for us using cookies and similar technologies that contain a unique identifier, such as an advertising ID.
- Authorized/legal representatives.
- Payment processors and other financial institutions.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
- Third parties that provide access to information you make publicly available, such as social media platforms.
- Your computer and mobile devices (automatically) when you visit or interact with our websites, applications, and online platforms.
- Cookies, web beacons, and similar technologies (automatically) when you visit our websites or third-party websites.
- Third party advertising partners and other third parties who provide digital marketing services.
- Third parties who provide website and online security services.
- When you contact or visit us (automatically), such as when we record calls to our call center or use CCTV cameras.
- Your mobile devices and other internet-connected devices and applications (automatically).
- We draw inferences from the information we collect from and about you, such as your preferences.
Purposes for collecting the category of personal information
- Determine product/mobile apps and service eligibility and coverage.
- Provide our products/mobile apps and services to you.
- Administer, manage, analyze, and improve our products/mobile apps and services.
- Issue invoices and collect payments.
- Fulfill payment obligations.
- Communicate with you regarding our products and services.
- Procure vendor/supplier products and services, including to manage and satisfy related vendor/supplier contractual obligations.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Advertising and product promotion, including to contact you regarding products, services, and topics that may be of interest to you.
- Engage in joint marketing initiatives.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps, services, and advertisements for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties with whom we have joint marketing and similar arrangements.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Third parties who deliver our physical communications, such as postal services and couriers.
- Other third parties as necessary to complete transactions and provide our products/services.
- Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors, and data analytics vendors.
- Third party network advertising partners.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Contact details
Name, address, email, telephone number.
Sources of the category of personal information
- You (directly from consumer).
- Authorized/legal representatives.
- Payment processors and other financial institutions.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
- Your mobile devices.
Purposes for collecting the category of personal information
- Determine product/mobile apps and service eligibility and coverage.
- Provide our products/mobile apps and services to you.
- Administer, manage, analyze, and improve our products/mobile apps and services.
- Issue invoices and collect payments.
- Fulfill payment obligations.
- Communicate with you regarding our products and services.
- Respond to your requests.
- Procure vendor/supplier products and services, including to manage and satisfy related vendor/supplier contractual obligations.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Advertising and product promotion, including to contact you regarding products, services and topics that may be of interest to you.
- Engage in joint marketing initiatives.
- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.
- Provide access to, monitor, and secure our facilities, equipment, and other property.
- Detect security incidents and other fraudulent activity.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
- To establish, execute or terminate an app download with you.
- To inform you of updates to and new features of our apps that may be of interest to you.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties with whom we have joint marketing and similar arrangements.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Third parties who deliver our communications, such as the postal service and couriers.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services
- Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors, and data analytics vendors.
- Third party network advertising partners.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Financial Information
Including bank account number, credit or debit card number, payment amounts, financial means or other financial information.
Sources of the category of personal information
- You (directly from consumer).
- Public records.
- Authorized/legal representatives.
- Payment processors and other financial institutions.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
Purposes for collecting the category of personal information
- Issue invoices and collect payments.
- Fulfill payment obligations.
- Fulfil services that you have requested.
- Assess eligibility for certain services.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Identification data
Date of birth, proof of residency, government issued ID, driver's license number, passport number, or other similar identifiers.
Sources of the category of personal information
- You (directly from consumer).
- Authorized/legal representatives.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
- When you contact or visit us (automatically), such as when we record calls to our call center or use CCTV cameras.
Purposes for collecting the category of personal information
- Fulfill payment obligations.
- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.
- Comply with legal and regulatory obligations.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Location Data
GPS coordinates or similar information regarding the location of a device.
Sources of the category of personal information
- You (directly from consumer).
- Your computer and mobile devices (automatically) when you visit or interact with our websites.
- Your mobile devices and other internet-connected devices and applications (automatically).
Purposes for collecting the category of personal information
- Determine product/mobile apps and service eligibility and coverage.
- Detect security incidents and other fraudulent activity.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Mobile App Data
Wi-Fi SSID, User commands - voice commands and transcriptions, text commands, etc., User history - scheduled calendar events and attendees, in-app actions, device info, browser history, etc., User preferences - preferences around dining, seating, meeting, etc.
Sources of the category of personal information
- You (directly from consumer).
- Your mobile devices (automatically) when you visit or interact with our websites.
- Your mobile devices and other internet-connected devices and applications (automatically).
Purposes for collecting the category of personal information
- To inform you of updates to and new features of our apps that may be of interest to you.
- We may assess your interest in and the functionality of our app by logging and analyzing your use of it.
- To enable your use of our apps by utilizing your location data and voice recordings.
- To improve our app by capturing mobile aggregated interaction logs in production systems (anonymized, aggregate only).
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Organizations that support the products/mobile apps or services we provide to you.
- Anyone you give us permission to share it with.
- Official bodies to detect and prevent criminal activity, e.g., money laundering, theft, fraud, terrorism, cybercrime.
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Network Activity Data
Internet or other electronic network activity information, such as browsing history, search history, cookie data, referring/exiting URL, clickstream data, time spent on webpage or advertisement, and other information regarding an individual's interaction with a website, application, email, advertisement or social media page.
Sources of the category of personal information
- Third parties who provide digital marketing and analytics services for us using cookies and similar technologies that contain a unique identifier, such as an advertising ID.
- Third parties that provide access to information you make publicly available, such as social media platforms.
- Your computer and mobile devices (automatically) track when you visit or interact with our websites, applications, and online platforms.
- Cookies, web beacons, and similar technologies (automatically) track some browsing activities when you visit our websites or third-party websites.
- Cookies, web beacons and similar technologies (automatically) track some activities in emails we send out for marketing purposes, such as whether a recipient opened a link or other such actions.
- Third party advertising partners and other third parties who provide digital marketing services.
- Third parties who provide website and online security services.
- Your mobile devices and other internet-connected devices and applications (automatic).
- We draw inferences from the information we collect from and about you, such as your preferences.
Purposes for collecting the category of personal information
- Determine product/mobile app and service eligibility and coverage.
- Provide our products/mobile apps and services to you.
- Administer, manage, analyze, and improve our products/mobile apps and services.
- Analyze and better understand your needs, preferences, and interests and personalize our website, adverts, products/mobile apps and services accordingly.
- Conduct internal business analysis.
- Track the success of marketing campaigns and determine the effectiveness of and optimizing our promotional and marketing activity.
- Improve the functionality and design of our website, emails, or social media pages.
- Advertising and product promotion, including to contact you regarding products, services, news and topics that may be of interest to you.
- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties with whom we have joint marketing and similar arrangements.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors, and data analytics vendors.
- Third party network advertising partners.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Professional Information
An individual’s professional information, for example business title, position, organization, chain of command, etc.
Sources of the category of personal information
- You (directly from consumer).
- Public records.
- Authorized/legal representatives.
- Consumer reporting agencies and other third parties who verify the information you provide.
Purposes for collecting the category of personal information
- Determine product/mobile app and service eligibility and coverage.
- Provide our products/mobile apps and services to you.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Advertising and product promotion, including to contact you regarding products, services and topics that may be of interest to you.
- Engage in joint marketing initiatives.
- Comply with legal and regulatory obligations.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group that help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Third parties who deliver our communications, such as the postal service and couriers.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors, and data analytics vendors.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Tenant data
Consumption data or family members
Sources of the category of personal information
- You (directly from consumer).
- Public records.
- Authorized/legal representatives.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
- We draw inferences from the information we collect from and about you, such as your preferences.
Purposes for collecting the category of personal information
- Determine product/mobile app and service eligibility and coverage.
- Provide our products/mobile apps and services to you.
- Administer, manage, analyze, and improve our products/mobile apps and services.
- Issue invoices and collect payments.
- Communicate with you regarding our products and services.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Advertising and product promotion, including to contact you regarding products, services, and topics that may be of interest to you.
- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.
- Provide access to, monitor, and secure our facilities, equipment, and other property.
- Detect security incidents and other fraudulent activity.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Third parties who deliver our communications, such as the postal service and couriers.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Visual and voice recordings
Audio, electronic, visual, such as customer service call recordings, voice commands, photographs, recordings from CCTV cameras
Sources of the category of personal information
- When you contact or visit us (automatically), such as when we record calls to our call center or use CCTV cameras.
Purposes for collecting the category of personal information
- Administer, manage, analyze, and improve our products/mobile apps and services.
- Analyze and better understand your needs, preferences, and interests.
- Conduct internal business analysis and market research.
- Administer, provide access to, monitor, and secure our information technology systems, websites, applications, databases, and devices.
- Provide access to, monitor, and secure our facilities, equipment, and other property.
- Detect security incidents and other fraudulent activity.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- Comply with legal and regulatory obligations.
- To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who assist with our information technology and security programs.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
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Written Signature
An individual’s written signature, such as a signature on a contract or lease document
Sources of the category of personal information
- You (directly from consumer).
- Authorized/legal representatives.
- Payment processors and other financial institutions.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies and other third parties who verify the information you provide.
Purposes for collecting the category of personal information
- Issue invoices and collect payments.
- Fulfill payment obligations.
- Detect security incidents and other fraudulent activity.
- Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements.
- Comply with legal and regulatory obligations.
- To identify you for any/all purposes identified above.
Third parties with whom we share the category of personal information for a business or commercial purpose
- JLL employees who require it to perform their jobs.
- Other entities of the JLL group help us deliver our services.
- Authorized/legal representatives.
- Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
- Payment processors, financial institutions, and others as needed to complete transactions and for authentication, security, and fraud prevention.
- Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
- Third parties who assist with fraud prevention, detection, and mitigation.
- Consumer reporting agencies.
- Our lawyers, auditors, and consultants.
- Legal and regulatory bodies and other third parties as required by law.
Our legal basis for processing your information
We rely upon the appropriate legal bases under the applicable privacy law for processing personal information and sensitive (special category) personal information – these include processing personal information where this is necessary for the fulfilment of a contract, where the processing is necessary to carry out our obligations under employment law, where you have given us your consent, or where it is in our legitimate interests to do so. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We collect information that has been provided voluntarily by you or on your behalf. If you do not provide us with information we need, we may be unable to offer certain products/mobile apps and services.
Where we keep and process your information
We might transfer and store the information we collect from you outside the country of origin. It may be processed by staff or our suppliers outside the country of origin. When we do this, we aim to make sure the information is secure and properly protected. We do this by means of relying on adequacy decisions or putting in place appropriate safeguards (e.g. Standard Contractual Clauses).
Keeping your information safe
We commit to maintaining appropriate security measures to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between JLL and any recipient organizations.
How long we keep your information
We endeavor to keep your information only for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
Your Personal Information Rights
Where applicable, you may have the following rights over your personal information. To exercise any of these rights use our online form for personal information rights requests:
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Request a copy of the information we hold (right of access)
You can ask for the personal information we hold about you. In most cases there is no charge for us providing this information to you. You can also ask for information that you have provided to us in an electronic format.
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Right to data portability
In some circumstances, when processing is based on your consent or a contract, you may request that JLL transmits your personal information directly to another organization.
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Right of erasure (right to be forgotten)
If, for any reason, you do not want us to hold or use your personal information you can ask us to erase it. We may need to keep some of your personal information for legal reasons, for example to comply with a regulatory requirement.
For marketing purposes, we will add your name to a suppression list so that you are not contacted in the future should you be identified as a prospective client.
GDPR only: this right is only applicable where processing was based on consent and consent is now withdrawn, and otherwise only where processing is unnecessary, irrelevant, excessive, out of date, or unlawful, or JLL has a legal obligation to erase the data.
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Have your information corrected (right to rectification)
If you think the personal information we hold about you is wrong, we will check and correct it if necessary. We are committed to holding personal information that is accurate, relevant and current.
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Restrict the processing of your personal data
You may request that we suspend the processing of your personal data in certain circumstances, for example if you contest the accuracy of the information or have issues with how we processed your data. In most cases restrictions will be in place for a certain period while JLL verifies the accuracy of your personal information or considers their legitimate grounds for processing.
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Object to processing of your personal data
Dependent on applicable privacy law, in certain circumstances you may object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to the use of your personal data for direct marketing purposes.
These rights may be limited in some situations, such as where JLL can demonstrate that they have a legal requirement or compelling legitimate grounds to process your personal data.
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Stopping us contacting you
If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by emailing unsubscribe@jll.com.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
How to raise a concern or ask a question
If you need to raise a concern about our handling of personal information, please contact us via our online form for privacy-related concerns. If you are unhappy with how we deal with a complaint, you can contact your Data Protection Authority or the equivalent in your state or country if applicable.
You may also contact us regarding data privacy issues by writing to JLL 30 Warwick Street
London W1B 5NH GB - FAO: Global Data Privacy Compliance Manager.
For all enquiries not relating to your Personal Information please contact us.
Version 3.0 December 2021
